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Two Person Delivery
Home delivery is our business – we can manage the entire process with over 500,000 successful deliveries each year as testament to the solutions we provide. Our Home delivery solution encompasses 4 key areas:
Goods Receipt
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Items received at warehouse, subject to 100% item check and visible damage inspection.
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Deviations or damages reported to client within agreed timeframe.
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Order details updated to Breezemount Booking System.
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Orders held in our secure warehousing facilities.
Pre-Delivery Customer Contact
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Initial contact by our local customer services team to arrange a mutually agreeable delivery date at the customer’s earliest convenience.
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Delivery date and estimated time window provided, any customer requests or requirements detailed and updated to Breezemount Booking System.
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Delivery survey and access requirements established.
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SMS/email sent to confirm delivery window
Home Delivery
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Delivery crew will make contact with customer an hour before delivery.
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After providing identification our fully uniformed delivery crew will make delivery to the customer’s room of choice.
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Delivery Note completed following customer’s inspection of delivered products.
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Goods will be unpacked where required and packaging removed for recycling.
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Point of Delivery assembly can be completed on items such as beds and sofas, providing customers with the complete home delivery experience.
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Real time sign on glass available via tracking solution
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Picture taken of goods in situation
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Date, time and Geo stamp photograph taken of customer door sent via email to customer if they are out
Post Delivery
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Customer Survey conducted based on client requirements.
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POD reporting and confirmation.
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Tailored KPI Reporting.
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Returns Management.