Home delivery is our business – we can manage the entire process with over 100,000 successful deliveries each year as testament to the solutions we provide. Our Home delivery solution encompasses 4 key areas:

• Goods Receipt
  • Items received at warehouse, subject to 100% item check and visible damage inspection.
  • Deviations or damages reported to client within agreed timeframe.
  • Order details updated to Breezemount Booking System.
  • Orders held in our secure warehousing facilities.
• Pre-Delivery Customer Contact
  • Initial contact by our local customer services team to arrange a mutally agreeable delivery date at the customer’s earliest convenience.
  • Delivery date and estimated time window provided, any customer requests or requirements detailed and updated to Breezemount Booking System.
  • Delivery survey and access requirements established.
• Home Delivery
  • Delivery crew will make contact with customer an hour before delivery.
  • After providing identification our fully uniformed delivery crew will make delivery to the customer’s room of choice.
  • Delivery Note completed following customer’s inspection of delivered products.
  • Goods will be unpacked where required and packaging removed for recycling.
  • Point of Delivery assembly can be completed on items such as beds and sofas, providing customers with the complete home delivery experience.
• Post Delivery
  • Customer Survey conducted based on client requirements.
  • POD reporting and confirmation.
  • Tailored KPI Reporting.
  • Returns Management.